Click the button to open the live log in a new window. Use the available resources in the provided links as necessary. It is recommended to always update to the latest version of your device to maintain security. Access the User Portal from anywhere by using the Dynamic DNS name configured in step 6. This article provides the links for later and older firmware and installers for Sophos Firewall and Sophos UTM. Tunnelblick is a free, open source graphic user interface for OpenVPN on OS X. The Live Log logs the Support Access activities, showing all incoming commands. To access your Sophos UTMs SSL VPN from Mac OSX: First, download TunnelBlick and install it. If the Support Access is enabled, the Access ID and the time the access ends automatically are displayed. To deactivate the Support Access, click the toggle switch. The connection remains established until the specified time expires or you deactivate the function. Now, I cannot re-enable SSH access (it will say 'all authentication methods are disabled'), but I cannot enable authentication methods either as they are greyed out. The support uses this access ID to log in to Sophos UTM. Somehow I un-checked both authentication methods - 'allow password authentication' and 'allow public key authentication', and saved, then disabled shell/SSH. Sophos UTM establishes a secure control connection and negotiates a unique access ID.Ĭommunicate the Access ID to the Sophos support. For Windows you can download an SSH client for free. For access, you need an SSH client, which is included in most Linux distributions. It is typically used for maintenance and troubleshooting. Note – You can extend or shorten the access time at any time by applying the settings again. Secure Shell (SSH) is a network protocol that can be used to log on to the UTM via an encrypted network connection. Select from Grant access for the time the access should be valid. The toggle switch turns green and the Settings area becomes editable. To initiate the Support Access Management function, proceed as follows: The connection can only be initiated by Sophos UTM. When Support Access is enabled, Support can access Sophos UTM over HTTPS on TCP port 22 from the WAN. Identification of Sophos UTM happens through an access ID which you have to convey to the support staff. Support will have root access to Sophos UTM and connect via SSH.The HTTPS traffic of the session is proxied by the Support Access function. The Support Access function on the Support > Support Access tab enables support staff to connect to the WebAdmin of Sophos UTM without knowing a certain login account.
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